MX FACTORY PRO — RETURNS & REFUNDS POLICY

At MX Factory Pro, our motocross jerseys, trousers and racing outfits are individually handmade to order by skilled tailors. Our returns policy distinguishes between standard-sized clothing and garments manufactured to individual customer specifications.

Your statutory consumer rights are always protected.

1. Standard-Size Clothing

Standard-size jerseys, trousers and outfits without individual alterations are eligible for returns.

UK customers purchasing online have the right to cancel within 14 days of receiving their goods, without providing a reason. Customers must notify us within this period and return the goods within a further 14 days.

We also offer a voluntary 30-day return period for standard-sized clothing. Returns outside the statutory cancellation period must be unworn, unused and in resaleable condition.

Customers may examine and try on clothing as they would in a shop. Deductions may apply for excessive handling where permitted by law.

2. Bespoke & Custom-Fit Clothing

Garments genuinely manufactured to individual customer specifications or clearly personalised are not eligible for change-of-mind returns or cancellations where permitted by law.

This includes:

• Individually specified waist, thigh or leg measurements.
• Customised garment lengths or proportions.
• Bespoke sizing outside standard measurements.
• Significant alterations requested by the customer.
• Personalised designs or individually agreed manufacturing specifications.

Customers are responsible for providing accurate measurements and approving their bespoke specifications before manufacturing.

Where clothing has been correctly manufactured to the customer's confirmed specifications, MX Factory Pro reserves the right to refuse returns or refunds based solely on a subsequent change of mind, personal preference or dissatisfaction with the chosen measurements.

Simply selecting a standard catalogue size does not make a garment exempt from statutory cancellation rights.

3. Faulty or Incorrect Products

All products, including bespoke clothing, are protected by applicable consumer legislation.

If an item is faulty, damaged, incorrectly manufactured or does not match the agreed specifications, customers are entitled to appropriate statutory remedies.

These may include repair, replacement or refund, depending on the circumstances and applicable law.

UK customers normally have a 30-day right to reject qualifying faulty goods, with additional statutory protections thereafter.

Where legally required, MX Factory Pro will cover reasonable return costs for faulty or incorrectly supplied products.

4. Requesting a Return

Customers should contact MX Factory Pro through our website, providing their order number and reason for requesting a return.

For faulty items or measurement disputes, photographs and details of the agreed specifications may be requested to assist our investigation.

We will provide the appropriate return instructions and address.

For change-of-mind returns, customers are responsible for return postage where permitted by law.

5. Refunds

Approved refunds will be issued to the original payment method.

For statutory cancellations, refunds include the product price and applicable standard outbound delivery charges.

Refunds will be processed within the legally required timeframe, normally within 14 days of receiving returned goods or evidence that they have been sent back, whichever is earlier.

Where goods are faulty or incorrectly supplied, the applicable statutory refund and remedy requirements will apply.

6. Customer Rights

Nothing in this policy excludes or restricts customers' statutory rights under applicable consumer protection legislation.

Additional mandatory consumer protections may apply depending on the customer's country.

MX Factory Pro is committed to fair treatment, exceptional craftsmanship and customer satisfaction.

MX Factory Pro — Handmade Motocross Gear. Built with Passion. Made to Ride.